terms and conditions
check-in & check-out
Check-in is between 2pm until 4pm. After hours check-in is available, please call +61488 000 735 for this check-in information should you be arriving after this time. Check out time is 10am on the morning of your departure. If you have not notified our office that you are unable to check out by 10am, a late fee (50% of one night's accommodation) will be charged to your credit card.
access & parking
Your set of keys allows you access to your accommodation, gate entrance and the pool house. Entrance to the Kahale Beach House is off Shirley Street and the entrance to the Villas is off Dryden Street. If you are staying in any of the villas, you have access via the red buzzer to the rear lane gate. We provide secure off street parking and also have disabled parking available here. There is also ample free of charge street parking to the front and side of the property.
servicing of your accommodation
Our rooms are not serviced, however if your stay is over 2 days, we offer a refresher service on the 3rd day and replace towels free of charge. If there is anything else you require throughout your stay, please do not hesitate to ask.
during your stay
You are requested to respect all other guests during your stay. There is to be no loud music, parties or gatherings. The property is strictly NON-SMOKING. Should this be not adhered to, a cleaning fee equivalent of a night's accommodation will be charged. All rooms are to be left in a tidy manner otherwise an additional cleaning fee will also be charged. Management reserves the right to have any guests escorted from the property at any time.
We provide a complimentary breakfast for all our guests. We work on a help yourself basis. You are free to utilise this facility at anytime throughout the day. Breakfast for the villas is located in the Pool House, the Kahale Beach House has it's own breakfast facilities.
Wifi is free and the passwords are located on the fridge in the Pool House or in the main house.
We accept Visa, MasterCard and direct deposit.
Please contact us on +61488 000 735 or at should you wish to deposit monies directly into our bank account.
A deposit of 50% is required at the time of your booking.
Should you decide to cancel your booking with us the following will be charged:
1. If it is cancelled 30 or more days from your arrival no charge will be taken.
2. If it is cancelled between 8-29 days from your arrival, 20% of your total booking will be charged.
3. If it is cancelled between 3-7 days from your arrival, 75% of your total booking will be charged.
4. If it is cancelled with 48 hours of your arrival the full booking amount will be charged.